Last Updated: 11 August 2026

1. Introduction

Plants of Distinction ("we," "us," or "our") is committed to protecting your privacy. This policy explains how we collect and use your data when you visit our website at www.plantsofdistinction.co.uk.

2. Information We Collect

We collect information to provide a better shopping experience and to secure our services:

Order Information: When you make a purchase, we collect your name, billing/shipping address, and email to fulfill the order.
Enquiry Information: When you use our "Contact Us" form, we collect your name, email, and message.
Technical Data: We automatically collect your IP Address when you submit forms. This is used solely for security purposes and to prevent automated spam/bot attacks.
Usage Data: If you consent via our cookie banner, we use Google Analytics to collect anonymized data about how you use our shop (e.g., which pages you visit).

3. How We Use Your Data (Legal Basis)

Under the UK GDPR, we rely on the following legal bases:

Contractual Necessity: To process and deliver your orders.
Legitimate Interest: To track IP addresses for the security of our website and to prevent fraud.
Consent: To run non-essential cookies (Google Analytics). You can withdraw this at any time by clicking "Manage Cookie Preferences" in our footer.

4. Cookies

We use two types of cookies:

Strictly Necessary Cookies: Essential for the shop to function (e.g., your shopping basket and CSRF security tokens). These do not require consent.
Analytical Cookies: We use Google Analytics to understand traffic. These are only activated if you click "Accept All" on our banner.

5. Third-Party Sharing

We do not sell your data. We only share data with essential service providers:

Payment Processors: To securely handle your transactions.
Delivery Couriers: To ship your items.
Google: For anonymized analytics (if consented).
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

6. Data Retention

We keep order information for as long as required by UK tax law (usually 6 years). Security logs (IP addresses) are cleared periodically.

7. Your Rights

You have the right to access, correct, or delete your personal data. You also have the right to object to processing. To exercise these rights, please contact us at: sarah@plantsofdistinction.co.uk

8. Contact Us

If you have any questions about this Privacy Policy, you can also contact us at: Unit 4, Hill Farm Barns Ashbocking Road, Henley, Suffolk, IP6 0SA

Privacy Policy for Plants of Distinction